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Sat. Chat Only 9AM - 1PM

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Please note that our warehouse and customer service are closed on Monday, 25th and Tuesday 26th of December 2023.


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Mon - Fri 9AM - 8PM (EST)

Sat 9AM - 1PM (EST)

Sun Closed

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The Email service is available from Monday to Friday from 9:00 to 20:00.

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You can reach us at: 0800 7243143

Mon - Fri 9AM - 8PM (EST)

Closed Sat & Sun


Non Web Orders

Please contact our head office on:

Email: CSGermany@newbalance.com

Sponsorship and charity requests

At this time we’re unable to consider any sponsorship requests. You’ll find more information on the ways that we’re working to make a positive difference in the world over on NB Gives Back