NEW BALANCE TERMS AND CONDITIONS (the “Terms”)
LAST UPDATED: October 2026
PLEASE READ THE FOLLOWING TERMS CAREFULLY
Part 1 – Details
1. ABOUT US
1.1 Company details: New Balance Athletic Shoes (U.K.) Limited, a company registered in England and Wales under company number 01616165 with its registered office at Appleton House, 430 Birchwood Boulevard, Birchwood, Warrington, Cheshire WA3 7WD and with VAT number 374927709 (“New Balance”, “we,” “us” or “our”).
1.2 Contacting us: You may contact us by telephone at 800 7243143, by email at unterstuetzung.de@newbalance.com, online at https://www.newbalance.de/de/customer-care/, or by writing to us at New Balance Athletic Shoes (UK) Limited c/o New Balance Customer Services, Appleton House, 430 Birchwood Boulevard, Birchwood, Warrington, Cheshire WA3 7WD, England.
1.3 Our contact with you: If we need to contact you for any reason, we will do so using the contact details you provide to us when you place your Order.
1.4 About these Terms: These Terms apply to your use of http://www.newbalance.de (the “Site”), purchase of New Balance products (“Products”) via the Site. If you are purchasing a New Balance Gift Card additional terms will apply to your purchase, these are available at https://www.newbalance.de/en/giftcards?cid=. These Terms are divided into different parts which will apply to you depending on how you interact with us. Part 1 (Details) and Part 4 (General Terms) will apply to everyone, Part 2 (Supply of Products via this Site) applies if you make a purchase online, and Part 3 (Terms and Conditions of Site Use) govern your use of the Site. The Site is directed at individual consumers residing in Germany. We draw your attention in particular to clause 22, which explains how we limit our liability to you.
1.5 We may make changes to these Terms: New Balance sometimes needs to update or modify these Terms. These changes might be to reflect changes in the law or other regulatory requirements, or to make improvements, for example to address a security threat. The changes will take effect upon their posting on the Site. Please review these Terms as often as you feel necessary, since your purchase of Products via the Site will serve as your confirmation that you agree with and accept the Terms as available on the Site at the time of your purchase.
1.6 Your record of these Terms: We advise you to print out or download and store these Terms and any Dispatch Confirmation for your own records.
2. INTERPRETATION
2.1 Language: These Terms are made only in the German language.
2.2 Definitions: The following definitions apply to these Terms:
“Contract” has the meaning given in clause 3.2;
“Dispatch Confirmation” has the meaning given in clause 4.4;
“Order” means an order for Products purchased by you using the Site;
“Products” means New Balance products purchased from us using the Site;
“Site” means the New Balance website found at http://www.newbalance.de;
“Terms” means these terms and conditions for the purchase of Products via the Site; and
“Withdrawal Period” has the meaning given in clause 11.1.
Part 2 - Supply of Products via this Site
3. APPLICABLE TERMS AND ACCEPTANCE
3.1 The offer on our Site is directed exclusively to natural persons of legal age who act as consumers.
3.2 Any contract between you and us for the sale of Products to you in exchange for payment via the Site (“Contract”) will be governed by these Terms. Please read these Terms carefully and make sure that you understand them, before purchasing any Products from us. If you don’t understand anything in these Terms, you can contact us for help by using the contact information in Part 1 of these Terms. If you refuse to accept these Terms, you will not be able to purchase any Products from us through the Site.
4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
4.1 The Site will guide you through the steps you need to take to input your payment information to pay for and thereby place an Order for any Products with us. Please take the time to read and check that your payment and contact information is correct prior to placing an Order – it is your responsibility to make sure that your Order is correct and accurately reflects your selection. If an Order is not correct in any way, please contact us and let us know quickly by using the contact information at Part 1 of these Terms.
4.2 Prior to placing an Order via the Site, you will be required to accept these Terms by clicking Accept. All information on the Site is an invitation to place an Order only (invitatio ad offerendum). You agree that your Order is an offer to purchase the Products listed in your Order. All Orders submitted by you are subject to acceptance by us. We are entitled to verify an Order in advance at all times and/or to refuse to accept an Order without providing reasons and with no liability to you or any third parties. Following your placement of an Order, we will send out an acknowledgement e-mail detailing your Order including the final price you will pay for the Products plus any tax, duty and/or shipping costs. Please note that this e-mail is not an Order confirmation or acceptance of your Order by New Balance.
4.3 We may reject an Order before acceptance or limit the quantity of Products if, for example, a Product is unavailable, because you are located outside of our delivery areas (see clause 9.6 for more information), or if the transaction is fraudulent or otherwise in breach of these Terms. Our acceptance of your Order will take place as described in clause 4.4.
4.4 We will confirm our acceptance of your Order to you by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). The Contract between us will be formed when we send you the Dispatch Confirmation.
4.5 If we are unable to supply you with a Product, for example because that Product is not in stock, is no longer available or because we cannot meet your requested delivery date, we will inform you of this by phone or e-mail without undue delay and we will not process the part of your Order relating to that Product. We will process your Order to the extent that we are able to provide any other Products purchased under the Order. If we are not able to provide any of the Products in a particular Order, we will cancel the Order to such Products and notify you of this cancellation by phone or e-mail. If you have already paid for the Products that we are not able to provide, we will refund you the full amount of those Products, including any delivery costs charged, within a reasonable timeframe.
5. OUR PRODUCTS
5.1 Products may vary slightly from their pictures: The images of the Products on our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images. Also, leather is a natural material featuring naturally occurring surface variations and imperfections and so the colour, texture and general appearance of your Product may vary slightly from images or samples shown to you.
5.2 Product packaging may vary: The packaging of the Product may vary from that shown in images on our Site.
6. USE OF PRODUCTS
6.1 We supply the Products under these Terms for domestic and private use. You agree not to buy the Product for any commercial, business or resale purposes. Any other commercial use is prohibited unless agreed to by New Balance in writing.
7. YOUR RIGHTS TO MAKE CHANGES
7.1 If you wish to make a change to your Order, please contact us using the contact details provided in Part 1 of these Terms. We will let you know if the change is possible. If it is possible, we will tell you about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may choose to withdraw from the Contract (see clause 11.1).
8. PRICE OF PRODUCTS AND DELIVERY CHARGES
8.1 Price of the Products:
(a) The prices of the Products will be as shown to you on the Site at the time you submit your Order.
(b) Prices for our Products may change from time to time, but changes will not affect any Order you have already placed via the Site.
8.2 VAT: The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in Germany for the time being.
8.3 Delivery charges: The price of a Product does not include delivery charges. Our delivery charges are as shown to you on the Site during the check-out process, before you confirm your Order.
9. DELIVERY
9.1 Delivery by us: Following receipt of the Dispatch Confirmation you will be able to track the progress of your Order through our authorized carrier, either to your address or the collection point you have chosen via the Site. Please contact the carrier using the details set out in the Dispatch Confirmation if you require an estimated delivery date.
9.2 Completion of delivery: Delivery of an Order shall be completed either when we: (i) deliver the Products to the address (or in accordance with the delivery instructions) you gave us at the time of placing the Order on the Site; or (ii) when you collect the Products from your chosen collection point, and the Products will be your responsibility from that time. To avoid doubt, New Balance is not responsible for any lost or stolen Product after they have been delivered to, or collected by, you.
9.3 Transfer of risk in the Products: You are responsible for the Products from the moment of delivery of the Products. If you have designated a specific third party to carry out the shipment, and we have not previously named this party to you, the risk of accidental loss or deterioration of the Products transfers to you once the Products are handed over to that third party, even if you fail to accept the Products.
9.4 Transfer of title in the Products: You own a Product on delivery of the Products to you or upon your collection of the Products from your chosen collection point in accordance with clause 9.2.
9.5 Missed delivery dates: If we miss a delivery deadline for any Products then you may cancel your Contract straight away if any of the following apply:
(a) we have refused to deliver the Products; or
(b) you told us before we accepted your Order that delivery within the delivery deadline was essential.
In this case, we shall refund all payments we received from you using the payment details you provided to us at the time of the original transaction, unless expressly agreed otherwise with you. Your right of withdrawal and your statutory warranty rights shall remain unaffected.
9.6 Delivery restrictions: We do not offer international delivery for items purchased through the Site. Additionally, please see this page https://www.newbalance.de/customer-service-shipping.html for restrictions on deliveries to certain territories.
10. HOW TO PAY
10.1 We accept most common credit and debit cards issued in Germany. To see if we accept your card, please check this page https://www.newbalance.de/de/customer-care-page-content/customer-service-paymentoptions.html.
10.2 We will charge your debit or credit card when we dispatch your Order.
11. YOUR RIGHT TO WITHDRAW FROM THE CONTRACT
11.1 Withdrawal policy:
You have the right to withdraw from a Contract within 30 days (i.e. beyond the statutory period of 14 days) without giving any reason.
The withdrawal period shall begin on the day on which the Product is delivered to you or a third party named by you, who is not the carrier, have/has taken possession of the Product, or, where your Order contains multiple Products which will be delivered separately, the day on which the final Product(s) making up your Order are delivered to you (“Withdrawal Period”).
To exercise your right of withdrawal, you will need to notify us, New Balance Athletic Shoes (UK) Limited, Appleton House, 430 Birchwood Boulevard, Birchwood, UK by phone (0800 7243143) or by email (unterstuetzung.de@newbalance.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form at the bottom of these Terms, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you are contacting us by email, please include the relevant Order number and a description/amount of Products to be returned. Please note that a withdrawal notice does not always prevent a Product from being dispatched to you, so in order to withdraw from your Contract and receive a refund you will need to do so in accordance with these Terms and by returning Products that have been dispatched to you.
You can also exercise your right of withdrawal by returning the Products in question to us within the Withdrawal Period together with the return slip enclosed with the delivery; a separate declaration is not required in this case.
11.2 Consequences of withdrawal:
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
You must return the Products in question to us within 14 days from the date on which you inform us about the withdrawal from the Contract. This deadline shall be deemed met if you send the Products before this deadline expires.
We will bear the costs of returning the Products for you, if you use the return slip and return label enclosed with the delivery. Otherwise, and for hazardous goods in limited quantities, you will bear the costs of returning the Products yourself.
11.3 Exceptions to your right of withdrawal:
The right of withdrawal does not apply to contracts for the delivery of any bespoke or personalised Products.
Part 3 – Terms and Conditions of Site Use
12. ACCESS TO OUR SITE
12.1 Access to and use of our Site is subject to the Terms.
12.2 You are responsible for making all arrangements necessary to access our Site (and for any costs of doing so). In particular, you are responsible for ensuring that your computer and/or portable device is compatible with our Site.
12.3 We want you and others to enjoy using our Site, so when doing so, we ask that you observe the following rules:
(a) you are not permitted to use, or cause others to use, any automated system or software to extract content or data from our Site for commercial purposes except where you or any applicable third party has entered into a written agreement with us that permits such activity;
(b) you agree not to use our Site for any illegal or unauthorised purpose and you agree to comply with all laws and regulations applicable to your use of our Website, including copyright and other intellectual property laws;
(c) you must not attempt to restrict another user of our Site from using or enjoying our Site and you must not encourage others to breach our Terms;
(d) you must not interfere with our Site or any servers or networks connected to our Site, including by transmitting any worms, viruses, malware, spyware or any other code of a destructive, malicious or disruptive nature. You must not inject content or code or otherwise alter or interfere with the way any page of our Site is rendered or displayed in a user’s browser or device;
(e) you must not change, modify or alter our Site or change, modify or alter another website so as to inaccurately imply an association with our Site or with us; and
(f) you must not access our Site via a means we have not authorised in writing in advance, including automated devices, scripts, bots, spiders, crawlers or scrapers (except for standard search engine technologies).
12.4 If you breach any of our Terms, or any of the other terms and policies referred to in our Terms, your ability to access and use our Site may be restricted by us immediately.
13. TRADEMARKS AND COPYRIGHTS
13.1 New Balance, the New Balance logo, the flying NB logo, N (design), our domain names and associated logos such as newbalance.eu, newbalance.co.uk, nl.newbalance.eu, www.newbalance.de, newbalance.fr, newbalance.es, newbalance.it, newbalance.lu, newbalance.be, newbalance.ie, dk.newbalance.eu, newbalance.pt, at.newbalance.eu, newbalance.se, fi.newbalance.eu, si.newbalance.eu, ee.newbalance.eu, newbalance.lv, lt.newbalance.eu, newbalance.no, shopnewbalance.eu , and other New Balance and newbalance.eu trademarks and logos are registered and unregistered trademarks and service marks of New Balance (the “New Balance Trademarks”), and the trade dress of New Balance’s products is owned by New Balance. All other trademarks on the Site are the property of the respective trademark owners (the “Third Party Trademarks”, and collectively with the New Balance Trademarks, the “Trademarks”). Unauthorised use of these trademarks is prohibited by law. Nothing on this Site nor anything in these Terms should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on this Site without the prior written consent of New Balance specific for each such use. The Trademarks may not be used to disparage New Balance or the applicable third party, New Balance’s or third party’s products or services, or in any manner (using commercially reasonable judgment) that may damage any goodwill in the Trademarks. Use of any Trademarks as part of a link to or from any website is prohibited without New Balance’s prior written consent. All goodwill generated from the use of any New Balance Trademark shall belong to New Balance. All copyright in the designs, Web pages and source code comprising the Site belongs to New Balance or its licensors. All rights reserved.
13.2 The following list is merely a representative sample of the Third Party Trademarks that may be in use at any given time on our Site. The use and specifics of these Third Party Marks can and will change without notice, and thus these Third Party Trademarks may not be currently in use on our Site: 3M® is a registered trademark of the 3M Company; Dri-Lex® is a registered trademark of Faytex Corporation; ETC® is a registered trademark of Sheehan Sales Associates; GORE-TEX® and XCR® are registered trademarks of W.L. Gore & Associates, Inc.; Lycra® and Tactel® are registered trademarks of Invista; Ortholite® is a registered trademark of O2 Partners LLC; Pebax® is a registered trademark of ARKEMA; Plastazote® is a registered trademark of Zotefoams, PLC; Poliyou® is a registered trademark of Kun Chang Enterprise Co., Ltd and Jones & Vining; Polartec® is a registered trademark of Malden Mills Industries Inc.; Scotchgard™ is a trademark of 3M Company; Vibram® is a registered trademark of Vibram S.P.A.; and X-Sole™ is a trademark of Hickory Brands, Inc.
13.3 Any use by you of the Site or its contents in a manner not expressly permitted by our Terms may mean that you are infringing our intellectual property rights and/or the rights of our licensors. We and our licensors reserve all rights and remedies available in respect of any such infringement.
14. RESTRICTIONS ON USE
14.1 All content and material on the Site, such as text, graphics, video, audiovisual works, logos, photographs, icons, images, audio clips and software, are the property of New Balance or its licensors and are protected by copyright and intellectual property laws. The compilation of all content and material on the Site is the exclusive property of New Balance or its licensors. Notwithstanding the foregoing, New Balance is generally not responsible for User Content (as defined below) posted, submitted or transmitted by Users of the Site. Content and material on the Site and any other website owned, operated, licensed, or controlled by New Balance may not be copied, except by a User solely for his or her personal use, and such content and material may not be distributed, republished, uploaded, posted, or transmitted in any way, without the prior written consent of New Balance. Modification or use of the content or material for any other purpose would violate New Balance’s and/or its licensors’ intellectual property rights. The content and material on the Site is provided for lawful purposes only.
14.2 Any other intellectual property embodied in the Site or New Balance products, including without limitation patents, issued or pending, or database rights are the sole property of New Balance and/or its licensors.
15. POLICY CONCERNING CLAIMS OF INFRINGEMENT
15.1 It is the policy of New Balance to respond expeditiously upon receiving notice of claimed intellectual property infringement on the Site. New Balance will promptly process and investigate notices of alleged infringement and will take appropriate actions under applicable intellectual property laws with respect to any alleged or actual infringement.
15.2 All notices as to matters of intellectual property infringement should be sent to our designated agent at the following address:
New Balance Athletic Shoes (UK) Limited
Senior Legal Counsel
Appleton House 430 Birchwood Boulevard
Birchwood
Warrington
Cheshire WA3 7WD
Notices as to matters of intellectual property infringement should contain the following information:
(a) A physical or electronic signature of a person authorised to act on behalf of the intellectual property owner who is allegedly infringed.
(b) Identification of the work and the intellectual property right claimed to have been infringed.
(c) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and information reasonably sufficient to permit New Balance to locate the material.
(d) The address, telephone number or email address of the complaining party.
(e) A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the owner, its agent, or the law.
(f) A statement, under penalty of perjury, that the information in the notification is accurate, and that the complaining party is authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.
15.3 New Balance reserves the right to (i) remove any material which it believes may violate the intellectual property rights or other rights of any third party and/or (ii) limit access to or from the Site for any user whom New Balance believes is violating any such rights of others.
16. SUBMISSIONS AND COMMUNICATIONS
16.1 You agree that you will not upload or transmit any remarks, suggestions, messages (including without limitation to other Site users) ideas, photographs, graphics, information, data, text, files, links, software, or other materials (“User Content”) that: (i) infringe any patent, trademark, trade secret, copyright or other proprietary rights of any party, or contain any malicious software, virus or code, (ii) are offensive or promote racism, bigotry, hatred or physical harm of any kind against any group or individual, (iii) harass or advocate harassment of another person, (iv) exploit people in a sexual or violent manner, (v) contain nudity, violence, or offensive subject matter or contain a link to an adult website, (vi) solicit personal information from anyone under 18, (vii) provide any telephone numbers, street addresses, last names, URLs or email addresses, (viii) promote information that you know is false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous, (ix) promote any illegal or unauthorised copy of another person’s copyrighted work, (x) involve the transmission of “junk mail,” “chain letters,” or unsolicited mass mailing, instant messaging, “spimming,” or “spamming,” (xi) contain restricted or password only access pages or hidden pages or images, (xii) further or promote any criminal activity or enterprise or provide instructional information about illegal activities, (xiii) solicit passwords or personal information for commercial or unlawful purposes from other Users, (xiv) involve commercial activities and/or sales without New Balance’s prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes, (xv) imply that New Balance endorses any of your statements or positions, (xvi) impose an unreasonable burden on the Site’s server, or (xvii) include a photograph or personal information of another person that you have posted without that person’s consent. New Balance reserves the right to monitor and, at its sole discretion, without notice remove any Content from the Site.
16.2 By submitting User Content to New Balance through the Site, you hereby grant, to New Balance the worldwide, paid-up, royalty-free, perpetual, irrevocable, sublicensable, assignable, non-exclusive right and license to (a) use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display any such User Content (in whole or part) worldwide and/or to incorporate all or any portion of it in other works in any form, media, or technology now known or later developed for the full term of any patent, trademark, trade secret, copyright or other proprietary rights of any party that may exist in such User Content; and (b) use the User Content, including without limitation, the right and license to make, use, sell, offer for sale, and import any products and/or services which practice or embody, or are configured for use in practicing, all or any portion of the User Content and the right to practice. Under no circumstances will New Balance be required to treat any User Content as confidential (subject to our Privacy and Cookie Policy). New Balance will only be entitled to use the User Content for purposes that can reasonably be expected, such as using feedback to improve Products and services and (consistent with our Privacy and Cookie Policy) without compensation to you or any other person. For the avoidance of doubt, you acknowledge that New Balance has wide access to ideas and other literary and artistic materials submitted to it from outside sources or being developed by its own employees.
16.3 You acknowledge that you are responsible for whatever User Content you submit.
16.4 New Balance shall have the right to refuse to post or transmit, remove or edit all or any portion of any User Content.
17. ACCURACY AND AVAILABILITY OF OUR WEBSITE
17.1 We do our best to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise that it will be and you are responsible for putting in place your own internet security and safety measures.
17.2 The Site is provided free of charge and has not been developed to meet your specific requirements. We cannot promise that it will be fit or suitable for your specific purposes.
17.3 Materials posted on the Site are provided for general information purposes only and to inform you about us and our news, features, products and services. This information is not intended as any form of advice and should not be relied on as such.
17.4 Access to the Site is permitted on a temporary basis and we reserve the right to suspend or restrict access to any part of it at any time without notice.
17.5 We update the Site regularly and reserve the right to add, remove and otherwise change the Site and/or its content at any time without notice.
18. IMPORTANT NOTICE FOR AMATEUR ATHLETES
You are responsible for ensuring that your use of or participation in the activities of this Site does not affect your eligibility as an amateur athlete. Please check with your amateur athletic association for the rules that apply to you.
19. NO RESALE
You may use the Site only for your own non-commercial use to participate in the Site or to place an order or purchase Products. Any other use is prohibited unless agreed to by New Balance in writing.
20. ADDITIONAL TERMS
In order to participate in certain contests, promotions, or other special programs made available through the Site, you may be required to agree to additional terms and conditions that apply to such contests, promotions and other special programs (collectively, the “Program Terms”). In such event, participating in the applicable contest promotion and/or other special program will be subject to these Terms and the applicable Program Terms, provided, however, in the event of a conflict between the Program Terms and these Terms, the applicable Program Terms will prevail.
21. MOBILE SERVICES
The Site includes certain services that are available via a mobile device, including (i) the ability to upload content to the Site via a mobile device, (ii) the ability to browse the Site from a mobile device and (iii) the ability to access certain features through an application downloaded and installed on a mobile device (collectively, the “Mobile Services”). To the extent you access the Site through a mobile device, your wireless service carrier’s standard charges, data rates and other fees may apply. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices.
Part 4 - General Terms
22. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
22.1 Nothing in these Terms limits our liability to you for damage you suffer that we intentionally cause or which results from our gross negligence. If you suffer damage as a result of our simple negligence, we shall only be liable to you for damages resulting from injury to life, body, health or a breach of material contractual obligation (i.e. an obligation whose fulfilment is a prerequisite for the proper performance of the Contract and on whose fulfilment you rely). In the event of a simple negligent breach of material contractual obligations, our liability shall be limited to the amount of the foreseeable, typically occurring damage. In all other respects our liability is excluded.
The above limitations of liability shall also apply in favour of our legal representatives and vicarious agents.
22.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so: The above limitations of liability shall not apply if we have fraudulently concealed a defect, in case of a guarantee for the quality of the goods or if you are entitled to claims under the Product Liability Act (ProdHaftG) or for culpable causation of injury to life, body or health.
22.3 We are not liable for business losses: As we’ve explained in clause 6, we only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
23. YOUR PERSONAL INFORMATION
23.1 We will use your personal information as set out in our Privacy and Cookies Notice here https://www.newbalance.de/de/privacy-policy.html.
24. MISCELLANEOUS
24.1 Nobody else has any rights under the Contract: The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
24.2 Entire agreement: These Terms constitute the entire agreement between you and us, and supersede all prior agreements or communications.
24.3 If a court finds part of these Terms illegal, the rest will continue in force: If any provision of these Terms is found to be invalid by any court, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms.
24.4 Even if we delay in enforcing these Terms, we can still enforce them later: If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking the Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.
24.5 Which laws apply to these Terms and where you may bring legal proceedings: These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and interpreted in accordance with the laws of Germany. You and we agree that the courts of Germany shall have non-exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).
Alternatively, please contact us using the contact details at Part 1 of these Terms if you are unhappy with any aspect of our goods, services, or Site. We will try to resolve any disputes with you quickly and efficiently. If you raise a complaint with us and are not satisfied with our response, you are entitled to raise a claim with an appropriate alternative dispute resolution (ADR) scheme. However, we generally do not engage in ADR schemes and prefer to resolve complaints directly with you. If you do not wish to use ADR, or you are unhappy with the outcome of ADR, you can still bring court proceedings.
(Complete and return this form only if you wish to withdraw from the contract)
To: New Balance Athletic Shoes (UK) Limited, Appleton House, 430 Birchwood Boulevard, Birchwood, Warrington, Cheshire WA3 7WD, support@new-balance.zendesk.com;
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
It is not obligatory to use this Withdrawal Form. It is easiest and quickest to call/email us using our contact details set out at section 1 of these Terms. If you do wish to use this Withdrawal Form, please send it to us at the email address set out at the top of this Withdrawal Form.
